Frequently Asked Questions about Online Learning

How does online learning take place?

Our online courses are taught using the Blackboard Online Learning System. Learn more about Blackboard on our tutorials and training page.

Is there an instruction guide for using Blackboard?

The student user manual is available in the Tools menu shown in most Blackboard courses. Note that some of the features explained in the manual may not be used in all courses, or may not be available in our version of Blackboard. Extended documentation and tutorials are available on the Blackboard tutorial site.

How do I access online learning at Alfred State and the online Blackboard courses?

The Blackboard Resources page contains information for online learning and help for Blackboard.

The website for online learning is  Notice there is no "www" in the web address. Enter your Alfred State username and password to login.

Do I get credit for a noncredit course?

No. College credits are only given to courses designated as college credit courses. Noncredit courses are taught to further the student’s knowledge on a particular subject without giving college credits.

What is the difference between a matriculated student and a non-matriculated student?

Matriculated students apply to Alfred State through the admissions process and are accepted into a particular program. Non-matriculated students can take one or more courses through The Center for Community Education and Training without going through the admissions process.

What is the refund policy for noncredit courses?

CCET reserves the right to cancel any non-credit course. If we must cancel a course, you will be notified by phone or email. If you cancel your registration, refunds will be given only to those participants who notify CCET at least seven calendar days before the course is scheduled to start. Non-credit online courses are non-refundable.

What should I do if I decide that my online course isn’t for me?

Students should contact their academic adviser immediately via email and let them know that they wish to drop the course. Your email correspondence will serve as a record that you wish to drop the course. A refund for the course will be based on the liability schedule that you are given before you begin your course.

Where can I find information about the Technology Services Help Desk?

Who do I contact if I need help with my credit or non-credit course registration?

For credit bearing courses please contact the the Center for Online Learning at 607-587-3457 or email

For non-credit courses please contact the Center for Career Education and Training at 607-587-4015 or

Can I transfer in my previous college coursework from other colleges?

Yes, you will work closely with our transfer coordinator to ensure that all your previous college credits are reviewed and those that are appropriate are transferred in towards credits for your degree.  Fill out the request information form to begin the process.

How will I know what classes to take and how the degree curriculum works?

When you are accepted into the program you will work closely with an assigned advisor to ensure that you are appropriately advised and that a recommended schedule is developed for you each semester. Classes are offered in a variety of lengths to allow for the creation of a flexible course schedule.

Do I have access to a tutor if needed?

Yes, tutoring is available through STAR-NY. STAR-NY Tutoring offers online tutoring for students in the areas of math & physics, chemistry & biology, nursing, writing, accounting & economics, computer science, and psychology. Tutors are available Sunday - Thursday 7 p.m. - Midnight. Our Student Success Center is also available to help and can be reached at 607-587-4121.

I work full time and have a family -- can I take classes part-time?

Yes. We have some students who take a full load of 4-5 classes per semester and others who choose to take only 1-2 classes each semester so they can also successfully work full time and spend time with their family.

How do I get started in the technology management program?

To be accepted into the program, you must have earned a technical or associate-level degree or have earned 60 credits towards an associate degree. To begin the admissions process please submit the Request Information form

How long will it take me to complete my BBA degree in technology management?

Depending upon how many classes you take per semester you can usually finish in 2-3 years.

Do any of your business graduates go on to graduate school or complete their MBA’s?

Yes, in fact a number of our graduates in the past few years have gone on to complete their MBA’s at Clarkson University, St. John Fisher, St. Bonaventure, Niagara University, and Alfred University. We also have articulation agreements with a number of university graduate programs which help our graduates transition smoothly into graduate school.

What are some of your business graduates doing today and what kind of positions do they hold?

Graduates hold a wide variety of professional positions including practicing court reporters for New York State, design team leaders for a major grocery store chain, a supply chain manager, and more.

Who are the business faculty and what are their credentials?

Faculty who teach our core business classes possess years of real world experience as well as advanced training and degrees. Included are six faculty who have PhD’s or JD’s (law degrees) in their area of specialization and the remaining faculty all either possess MBA and or advanced Masters’ Degree in strategic planning, technology management program areas. All our faculty have worked in leadership positions in business and industry and some either own their own businesses or currently also serve in consulting capacities in business as well.

How do I get my transcript?

Visit our Transcript Ordering Options page to select the best option that works for you.