Help Desk FAQ

In a web browser, navigate to my.alfredstate.edu and enter your Alfred State e-mail and password when prompted.

All students are given an email account along with a limited network account upon being accepted to the college. The network username is the first six letters of the last name, first initial, and middle initial. 

Alfred State uses a standard username format as follows:

First six letters of your last name + first letter of your first name + first letter of your middle name

For instance:

• John Q. Hopkins' username would be HopkinJQ
• Deb Q Long's username would be LongDQ
• Greg Troops' (no middle name) username would be TroopsG

Occasionally, there will be several users with the same username. In this case, a numeric value is appended to the end of the username.

For example, let's say there are three John J Adams. Their usernames would be: AdamsJJ AdamsJJ2 AdamsJJ3

For a password, Alfred State initially uses your birthday typed like so: mmddyyyy. So, if your birthday is Nov. 22, 1983, your initial password would be: 11221983

Note: Users should change their password from the initial one as soon as possible.

If you have any difficulties accessing your account, contact the Help Desk at helpdesk@alfredstate.edu or 607-587-4357.

Password security is an important part of Alfred State's security. Passwords are always case-sensitive, which means a lower-case "a" is different from an upper-case "A". The minimum password length is eight characters. Also, your password must contain at least two of the following: alphabetical, numeric, and symbol characters. When you change your password, you can not use the same password you used the previous six times. This is called the password history, and ensures users create new passwords more frequently instead of "bouncing" between a few different passwords.

No, however, there are many degree programs at Alfred State that do require a laptop that meets certain specifications. For more information on which degree programs require laptops and the required specifications please visit the Laptop Required Curriculums Page .

Alfred State has partnered with Hewlett-Packard to offer laptop recommendations to our students. Through the campus partnership with HP we can be confident that the machines offered will meet the needs of our students. These models include business class hardware and on-campus support at a discounted academic price. When purchasing a laptop through the partner program you have the ability to bring your computer to the Computer Help Desk if you encounter a hardware or software problem. As part of the laptop program when you bring your computer to the Help Desk you are eligible for a loaner to use while your laptop is being repaired. Before choosing a laptop for college you should visit the laptop required majors page to see the specifications required for your curriculum.

There are no additional fees for Internet access. There is wireless internet access available for students to connect to in all academic and residential areas of the campus. There are also wired network connections available in student rooms within the campus residence halls.

You may utilize our password reset utility to set up security questions that can be answered to reset your password. To setup your security questions, you will first navigate to https://passwordreset.alfredstate.edu. Then you will log in with your domain username (without the @alfredstate.edu) and password that you use for your email account.

Once you have logged in, you will be able to fill out the Security Question & Answer form as well as reset your password. After you register/update these questions you will be able to reset your password after it has expired. You can do this by selecting the Reset Password option at the login screen.

You can access your email as a student or faculty member by going to https://webmail.alfredstate.edu to log in with your new credentials.

Your username and password are your responsibility and should not be shared with anyone else. By sharing your account with others, you violate several computing policies as well as the Student Conduct Code. Violations of these policies and codes can result in account revocation, disciplinary action, and even expulsion. If you believe someone else is using your account, please change your password immediately. If you would like to report the incident, contact the Help Desk at 607-587-4357 or helpdesk@alfredstate.edu.

As long as you are at least a part-time student, faculty or staff member of Alfred State in good standing your account will be active. Employees of Alfred State will have their accounts removed at the end of the day of their last day of State service unless other arrangements are made. Account removal is permanent and includes all account related resources; including email account and network drive space. It is highly recommended all employees back up their data on a regular basis. Accounts for students are removed annually in October.  Students, who are not enrolled at that point in time, will have their accounts removed.  Account removal is permanent and includes all account related resources. It is highly recommended all students back up their data on a regular basis.

Passwords last approximately 120 days. This means if you set a new password today, approximately four months from now it will expire. When you log into a computer on the Alfred State domain, such as a lab computer, you will receive a password expiration reminder approximately 14 days before your password expires, you should also receive these reminders via your Alfred State e-mail.

Once your password has expired, you will need to contact the Computer Help Desk to have your password reset. Until you change an expired password, you will not be able to access Alfred State resources. Although password expiration is around 120 days, it is recommended you change your password at least once in the middle of each semester.

If you suspect someone is using your account, change your password immediately.

Please review the Device Registration Overview article linked below to find the right guide for registering your specific device and connection type. If you have any difficulties with this process, please contact the Help Desk at helpdesk@alfredstate.edu or 607-587-4357.

Device Registration Overview

The Plotter Room is located in the Engineering Technology Building, room 213.

If you purchased a laptop through the HP laptop partner program with Alfred State, your laptop can be fully supported at the Technology Services Computer Help Desk. You can be given a loaner laptop, if available, to use while your laptop is being repaired at the Computer Help Desk. Warranty service is provided by a HP certified technician. The college can only provide limited services for laptops that have not been purchased through the HP laptop partner program.

If a student purchases an Apple laptop in a Windows-required major, it is the student's responsibility to set up Windows to run on a Mac.

View a list of laptop-required majors.

Contact the Help Desk to resolve any other account or password questions. Phone: 607-587-4357 (HELP). Email: helpdesk@alfredstate.edu. The Help Desk is located in the basement of the Hinkle Library.