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COVID-19 and Student Accounts

COVID-19 and Student Accounts

Details are available online for Spring 2020 Account Refunds. FAQs related to financial aid and billing are listed below.

Fee Reduction for the Fall 2020 Semester

Updated August 6, 2020

The following fees have been reduced for the fall 2020 semester due to the COVID-19 pandemic:

  • The Orientation Fee for new students has been reduced to $90 from $150 (credit of $60)
  • The Athletic Fee has been reduced to $131 from $262 (credit of $131)
  • The Fitness Center Fee has been reduced to $0 from $37.50 (credit of $37.50)
  • ARCH and DSGN Course Fees have been reduced to $0 (credit varies by course)

The above credits will be visible for students to see on their semester bill available at Students should contact Student Records and Financial Services at 1-800-4-ALFRED or with questions.

How are my account adjustments calculated?

Eligible enrolled students living on campus at the time of the COVID-19 crisis will receive a credit for any applicable housing and meal plan charges from March 19th through the end of the semester. Eligible enrolled students living off campus with meal plans will also receive a credit for the unused portion of their meal plans.
All eligible students will receive partial semester credits for certain additional fees for services that have been discontinued due to the COVID-19 emergency. These include:

  • Transportation fee
  • Athletic fee
  • Activities fee
  • Fitness Center fee 
  • Course fees not fully utilized

Can I file an appeal if my family has lost income due to COVID-19?

If your income for 2020 will be drastically lower than the income reported on the 2020-21 FAFSA, we recommend reviewing the Family Contribution Appeal information and completing the appeal process if eligible.  

What about my Federal Work Study Employment for 2019-20?

Students who were unable to continue working due to the disruption of campus operations, will be paid based on the estimated hours they would have worked each week if still on campus.  Work-study students who wish to continue working and for whom the department is able to provide the same or similar job duties (on-campus or remotely) can continue to work. 

Are there any implications to my New York State Aid?

The New York State Higher Education Services Corporation (HESC) is working to protect New York’s students and borrowers during the COVID-19 public health emergency. HESC has determined that impacted students receiving financial aid will not suffer negative consequences regarding their current or future awards and is offering borrowers student loan debt relief through multiple programs.
HESC is providing answers to frequently asked questions for students, parents, borrowers, and lenders/servicers.

Will Satisfactory Academic Progress (SAP) affect my Federal financial aid eligibility?

The CARES Act allows institutions to exclude from the quantitative component of SAP attempted credits a student was unable to complete as a result of A COVID-19 related circumstance.  Details on the academic progress criteria established for federal and state financial aid is available on the Academic Grades and Financial Aid webpage.

How will I receive a refund if eligible?

If a credit results in a refund, a check will be sent to the mailing address on file.  Please review and make updates to your mailing address in BannerWeb if needed.  Go to and select the Update Personal Information icon.  Accurate information will ensure that your check is received as quickly as possible.

Have there been any changes to my monthly payment plan?

The monthly payment plan due date was extended from April 3, 2020 until May 3, 2020.  Late fees will not be assessed for late or missed payments after March 1, 2020. Any applicable credit adjustments for the spring semester will first reduce any balance owed, including a balance owed from a monthly payment plan.  If a balance remains on your account after the adjustment, you will be sent a final billing notice at the end of the semester. 

If I cannot pay my balance due, will I face a late fee or registration hold?

The April billing cycle has been delayed until further notice and you will not be assessed a late fee or registration hold. A bill will be sent in the future for any balance remaining after the credit for spring room and board charges has been calculated.

Am I eligible for an Emergency Grant under the CARES Act?

Alfred State has been awarded $2,212,939 from the Federal CARES Act for the purpose of providing emergency grants to eligible students. In order to be eligible you must be enrolled in credit bearing courses for the current Spring 2020 term, filed a 2019-2020 Free Application for Student Aid (FAFSA) and deemed eligible for Title IV aid, and cannot have been enrolled in a fully online program prior to March 13, 2020. Further details regarding the CARES Act funds for Alfred State are available at If you have not yet filed a FAFSA for 2019-2020, the last day to complete the application is June 30, 2020.

Do I need to return funds if I paid my spring bill with a 529 account?

If you paid your spring semester bill using funds from a 529 account, it is up to you to return the money to the 529 account if applicable.  We encourage you to contact your 529 plan provider for instructions on re-contributing your funds and to discuss any tax implications.  Additional information regarding re-contribution of 529 funds is available at

Can I use my credit to reduce my student loan balance?

Yes, you can reduce your loans by some or all of the amount of your credit.  We can apply the credit to your loan balance on your behalf prior to the issuance of a refund check or provide you with instructions on how to make a payment directly if your check has been issued.  Please contact the Student Financial Services Office at for more information.      

Will I receive a refund if all or a portion of my spring bill was paid for by an outside agency?

If you utilized external funding and the sponsoring agency requested funds returned for eligible charges, the refund will be pro-rated or in some cases returned completely to the sponsoring agency.  Please contact your sponsoring agency directly with questions regarding their specific policy. 

Will I receive a credit if I withdrew from the College prior to the start of spring break?

Withdrawals and leaves of absences that occurred prior to the start of our spring break followed normal protocol as indicated in the campus Refund/Liability Policy for Withdrawals .  Credit adjustments were calculated within the methodology noted above for students who withdrew or requested a leave of absence after spring break that were deemed related to COVID-19.

Are there refunds for tuition payments?

Despite the shift to distance learning, Alfred State has been steadfast in its commitment to providing quality educational services without interruption.  In addition, ASC will issue the requisite course credits upon the completion of coursework.
The college is not issuing tuition refunds based on a shift to distance learning.  Such refunds are governed by New York State regulation (8 NYCRR 302) and the State University of New York refund policy (SUNY Policy No. 7301) and will only be issued in accordance with such rules. The tuition liability policy can be found at:…;
Questions about the refund policy and tuition liability schedule may be directed to Student Financial Services at: