Online Learning

What if I quit Blackboard or close a test by accident?

Answer: 

Students should take tests carefully. To avoid losing a test, first close down the other programs running on the computer. Avoid distraction and focus only on the test until it is finished. Be careful not to close or even resize the window. Do not skip around the test and do not hit a key in error. Contact your professor immediately should you get locked out of a test.

Future Students: 

How do I avoid losing my work?

Answer: 

We recommend that you work on essay questions offline using a word processor such as Microsoft Word or Notepad. Save the file to disk and then use the copy and paste feature to copy the information to the Blackboard essay text box. Saving work that you will be posting online is a good idea (especially if your response is a long one) just in case there is a problem, and you get logged out without submitting the information. Many students have composed long answers online and lost all information upon submission. Students should periodically click the “save answers” button at the top or bottom of the page every five or 10 minutes.

Future Students: 

What if an operation is “blocked” by my browser when using Blackboard?

Answer: 

Because of security settings, you may encounter dialogs asking you to allow a blocked operation when you attempt to use certain features in Blackboard, such as online tests and when accessing uploaded files like Word documents or PowerPoints.

Firefox blocked ops image

The yellow bar in the screen shot above alerts the user that an operation was blocked, and offers options to allow successful viewing. Websites at Alfred State, such as Blackboard, are deemed safe. This means you should allow the browser to override the blocked operation.

Depending on how your browser is configured, your experience may be different.

Future Students: 

How do I remove old courses from my course list?

Answer: 

While course listings are added to your Blackboard list by automatic data transfer from our Banner system, you can hide unused courses so they don’t appear in your list on the My Institution page. Start by moving your mouse over the upper right corner of the My Courses box until the gear icon appears, then click on it.

remove courses blackboard image

Next, uncheck the boxes beneath Course Name, Course ID, and Announcements of any courses you want to hide from your view. Then, click Submit at the top or bottom of the page.

remove courses blackboard image

Your courses are not really gone, just hidden from your list. You can reverse the process to make them reappear.

Future Students: 

How can I keep my Internet connection from timing out when I take a test in Blackboard?

Answer: 

Some Internet connections may ‘time out’ your connection to the Internet if there is no activity coming from your machine - e.g., when you are composing an answer to an essay question or taking a test with many questions. This may cause Blackboard to freeze when you press "submit," or redirect you to the Bb login page, or you may get a blank screen rather than a score report and your answers are not recorded. Students should periodically click the “save answers” button at the top or bottom of the page every five or 10 minutes.

Future Students: 

Is there an instruction guide for using Blackboard?

Answer: 

The student user manual is available in the Tools menu shown in most Blackboard courses. Note that some of the features explained in the manual may not be used in all courses, or may not be available in our version of Blackboard. Extended documentation and tutorials are available at this Blackboard tutorial site: http://ondemand.blackboard.com/students (no login required for students).

Future Students: 

Does Blackboard work with pop-up blockers, firewalls, antivirus, and browser toolbars?

Answer: 

Students may experience problems working in Blackboard if they have any pop-up blockers, firewalls, antivirus, and browser toolbars enabled on their computer. Students may not be able to click on test links or may have problems submitting tests or discussion items when pop-up blockers are enabled. Students may experience browser “freeze-ups” or unexpected “kick-outs” when third-party toolbars such as Google or Yahoo are installed on the student’s computer.

We recommend you add our Alfred State Blackboard Web sites below to a list of “trusted sites” using the tools menu of your browser, and set the security level to a lower setting. This will automatically enable many features in Blackboard to work smoothly. Be sure only trusted sites are added to this list.

Future Students: 

How do I access online learning at ASC and the online Blackboard courses?

Answer: 

The Blackboard Resources page contains information for online learning and help for Blackboard.

The website for online learning is http://blackboard.alfredstate.edu. Notice there is no "www" in the web address.  Enter your Alfred State username and password to login.

Future Students: 

How do I obtain a copy of my Alfred State transcript?

Answer: 

Your academic transcript is composed of all credit-bearing coursework you attempted or completed at Alfred State as well as any degree(s) conferred. If you plan to attend another college after leaving Alfred, or if you are a high school student applying to colleges other than Alfred State, do not forget to submit a signed request to have your transcript sent to your new college.

Request Your Transcript Using BannerWeb

If you were enrolled in 1974 or later, you may request your transcript using your BannerWeb account (click on Continue, then click on Enter Secure Area). Log into your account, select Student Services and Financial Aid, select Student Record, and then select Request Printed/Official Transcript. Use the look up feature to select the institution you wish to send your transcript to, OR click on Continue to enter the name and address of the recipient yourself. Be sure to select submit when you are done. You may also view the status of your transcript requests. Your transcript will be printed on the next business day if you have requested that it be sent immediately. The Student Records and Financial Services Office will seal and mail the transcript at that time.

Request Your Transcript from the Student Records and Financial Services Office

If you are unable to request your official transcripts using BannerWeb, you may request your transcript by going to the Student Records and Financial Services Office or you can print and fill out a Transcript Request Form to mail to the Student Records and Financial Services Office. Also, you can mail or fax a signed letter requesting that the Student Records and Financial Services Office send your transcript. We do not accept any phone or e-mail requests due to security considerations. There is NO FEE for this service.

Mail your request to:

Alfred State
Attention: Student Records and Financial Services Office
10 Upper College Drive
Alfred, NY 14802

Our fax number is (607) 587-3287.

If you mail or fax your request, the following information is required:

  1. Name (include maiden name if married)
  2. Social security number
  3. Mailing address and phone number where you can be reached in case we have any questions in processing your request
  4. Years you attended Alfred State
  5. Address or the fax number where your transcript is to be sent
  6. Your written signature

Be aware that faxed transcripts are generally considered "unofficial". Usually it takes about 2 - 3 working days for your request to be processed. Please allow two weeks to process your requests during registration and final grade periods.

If you want final grades for the semester you are currently enrolled in to be included, you must note to have the transcript sent at the end of the semester. Requests for FINAL transcripts can be made any time prior to the end of the current semester.

Remember - The Student Records and Financial Services Office will not send transcripts without the student's signature each time one is requested. Also, the Student Records and Financial Services Office cannot release copies of a student's transcripts from other institutions. Students must request these directly from the schools they have attended. You may obtain/print unofficial copies of your transcript from BannerWeb.

Note - If you have any financial obligations with Alfred State or you have not returned all equipment or supplies borrowed from the College, such as library books, athletic equipment, etc., your transcripts will be held until these obligations have been cleared.

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