Online Learning

What is the refund policy for noncredit courses?

Answer: 

CCET reserves the right to cancel any non-credit course. If we must cancel a course, you will be notified by phone or email. If you cancel your registration, refunds will be given only to those participants who notify CCET at least seven calendar days before the course is scheduled to start. Non-credit online courses are non-refundable.

Future Students: 

Do I get credit for a noncredit course?

Answer: 

No. College credits are only given to courses designated as college credit courses. Noncredit courses are taught to further the student’s knowledge on a particular subject without giving college credits.

What is the difference between a matriculated student and a non-matriculated student?

Answer: 

Matriculated students apply to Alfred State through the admissions process and are accepted into a particular program. Non-matriculated students can take one or more courses through The Center for Community Education and Training without going through the admissions process.

What should I do if I decide that my online course isn’t for me?

Answer: 

Students should contact their academic adviser immediately via email and let them know that they wish to drop the course. Your email correspondence will serve as a record that you wish the drop the course. A refund for the course will be based on the liability schedule that you are given before you begin your course.

FAQ Topics: 
Future Students: 

What are some basic testing do’s and don’ts for Blackboard?

Answer: 
  • DO put yourself in a relaxed environment without distractions.
  • DO make sure you have a reliable computer and internet connection.
  • DO install the latest version of JAVA on your computer.
  • DO make sure your computer is configured properly (see the FAQ)
  • DO close all other programs running on your computer.
  • DO remove third-party toolbars like Google and Yahoo from your browser.
  • DO contact your professor and the Help Desk if you experience trouble.
  • DON’T use a wireless internet connection when taking a test.
  • DON’T open other browser windows or applications while taking a test.
  • DON’T skip around in the test or close the test window by mistake.
  • DON’T use the browser “backward” and “forward” buttons or the “back space” key.
  • DON’T use the “enter” key to move to the next question or submit.
  • DON’T click the mouse multiple times to navigate or submit, only click ONCE.
FAQ Topics: 
Future Students: 

What should I do if my document will not print from Blackboard?

Answer: 

Blackboard usually has no impact on the printing problem being encountered. Instead, the document construction or formatting is the issue. In many cases, document features don't coincide with the normal default parameters of certain printers. In order to print the document successfully, save the document locally (on the computer desktop, for example), then edit the features or formatting of the document (margins, page size, etc.) to be within the acceptable defaults of the printer. Then send the “new” document to the printer.

Note that opening the document from within Blackboard may not allow the proper editing to be recognized "down the line." It is best to simply save it to the computer, then work with it.

What are the computer requirements to use Blackboard?

Answer: 

A recent computer with Windows or Mac Operating systems and a high speed Internet connection is required. This will enable students to use Blackboard’s features successfully. Cookies, Java, ActiveX, and pop-ups all need to be enabled in your Web browser. We have determined that wireless Internet connections are less reliable than hard-wired connections when using Blackboard and will cause problems during tests.

Typically, the latest versions of Internet Explorer and Mozilla Firefox are certified to be fully compatible with Blackboard’s features. (However, this is not always the case.) In addition, Blackboard has established support for use with Google Chrome and Apple Safari. The Web site below contains information on which browsers are best suited for using Blackboard.

http://help-archives.blackboard.com/Blackboard-Learn/9.1/SP09/EN-US/NAHE/Student/Content/_about/about_browsers.htm

Software requirements vary from course to course, but typically include media players, Adobe Flash, Adobe Acrobat Reader, Microsoft Office or Microsoft Office file viewers. Many of these are free downloads available from their respective Web sites.

Future Students: 

What is ActiveX and how does it affect Blackboard?

Answer: 

ActiveX is technology developed by Microsoft to add interactive features and applications to web pages. Because of ActiveX security issues, you may encounter dialogs asking you to activate it when you attempt to use certain features in Blackboard, such as online tests and typing into text boxes (i.e., fill in the blank questions). These dialogs are often shown in a yellow bar at the top or bottom of the screen.

Depending on how your browser is configured, your experience may be different. Firefox does not explicitly employ ActiveX control. Note that Internet Explorer allows you to add Blackboard to your list of trusted sites. Setting the security level to low for trusted sites will enable more automatic ActiveX control. Be sure only trusted sites are added to this list. Be sure to “uncheck” the box to allow non-https sites to be in the list.

Internet Explorer Trusted site screen shot

Internet Explorer Trusted site screen shot

Future Students: 

What if I have technical difficulties with Blackboard?

Answer: 

Contact the Alfred State Computer Help Desk by phone (607) 587-4357 or email helpdesk@alfredstate.edu and make sure you notify your professor.

See our User Support page for Help Desk hours of operation.

Future Students: 

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