User Support
Technical Assistance
For technical assistance with Blackboard, contact:
The Computer Help Desk
E-mail: helpdesk@alfredstate.edu
Phone: (607) 587-4357
Help Desk Hours
Regular Business Hours
Monday -Thursday: 8 a.m. - 8 p.m.
Friday: 8 a.m. - 5 p.m.
Saturday: 1 - 5 p.m.
Sunday: 1 - 8 p.m.
Summer/Winter Break Business Hours
Monday - Friday: 8 a.m. - 4 p.m.
Saturday & Sunday: Closed
Faculty and staff may use the Blackboard emergency support form to report an issue after Help Desk business hours only when the matter is critical to the operation of the college.
All Other Online Education Inquiries
For all other online education inquiries and non-credit assistance, contact:
Center for Community Education and Training
E-mail: ccet@alfredstate.edu
Phone: (607) 587-4017
