User Support

Technical Assistance

For technical assistance with Blackboard, contact:
The Computer Help Desk
E-mail: helpdesk@alfredstate.edu
Phone: (607) 587-4357

Help Desk Hours

Regular Business Hours
Monday -Thursday: 8 a.m. - 8 p.m.
Friday: 8 a.m. - 5 p.m.
Saturday: 1 - 5 p.m.
Sunday: 1 - 8 p.m.
Summer/Winter Break Business Hours
Monday - Friday: 8 a.m. - 4 p.m.
Saturday & Sunday: Closed

Faculty and staff may use the Blackboard emergency support form to report an issue after Help Desk business hours only when the matter is critical to the operation of the college.

All Other Online Education Inquiries

For all other online education inquiries and non-credit assistance, contact:
Center for Community Education and Training
E-mail: ccet@alfredstate.edu
Phone: (607) 587-4017

User Manuals