Computer Helpdesk

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Where can I get my HP laptop serviced?

Answer: 

If you purchased a laptop through the HP laptop partner program with Alfred State, your laptop can be fully supported at the Technology Services Computer Help Desk. You can be given a loaner laptop, if available, to use while your laptop is being repaired at the Computer Help Desk. Warranty service is provided by a HP certified technician. The college can only provide limited services for laptops that have not been purchased through the HP laptop partner program.

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Is there a benefit to purchasing a laptop through the HP laptop partnership?

Answer: 

Alfred State has partnered with Hewlett-Packard to offer laptop recommendations to our students. Through the campus partnership with HP we can be confident that the machines offered will meet the needs of our students. These models include business class hardware and on-campus support at a discounted academic price. When purchasing a laptop through the partner program you have the ability to bring your computer to the Computer Help Desk if you encounter a hardware or software problem. As part of the laptop program when you bring your computer to the Help Desk you are eligible for a loaner to use while your laptop is being repaired. You also have the option to purchase accidental damage protection for your laptop which will cover unpredictable events including spills, drops, and other accidental damage. Before choosing a laptop for college you should visit the Laptop Required Curriculums page to see the specifications required for your curriculum.

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Future Students: 

Are laptop computers a required purchase for Alfred State College freshmen in all curriculums?

Answer: 

No. Alfred State College has embarked on a program to incorporate laptop computer technology in selected curriculums at this time. Laptop computers are popular among all students at Alfred State College and you may want to consider purchasing a portable laptop rather than a desktop. Alfred State maintains three general access computer laboratories (Alfred campus). Most software and services on the campus network are available in the general access laboratories. In addition, there are computers available in the college libraries for academic use.

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