Computer Helpdesk

meta-content related to computers and the helpdesk

Can I bring a Mac if my major requires a Windows operating system?

Answer: 

If a student purchases an Apple laptop in a Windows required curriculum, it is the students responsibility for setting up Windows to run on a Mac.

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When is the Plotter Room open?

Answer: 

The Plotter Room is located in the Engineering Technology Building, room 213.

Day of the WeekHours Open
Monday9 a.m. - 11 p.m.
Tuesday9 a.m. - 11 p.m.
Wednesday9 a.m. - 11 p.m.
Thursday9 a.m. - 11 p.m.
Friday9 a.m. - 6 p.m.
SaturdayClosed
Sunday5 - 11 p.m.
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When is the Help Desk open?

Answer: 

Help Desk Hours

Regular Business Hours
Monday -Thursday: 8 a.m. - 8 p.m.
Friday: 8 a.m. - 5 p.m.
Saturday: 1 - 5 p.m.
Sunday: 1 - 5 p.m.
Summer/ Winter Break Business Hours
Monday - Friday: 8 a.m. - 4 p.m.
Saturday & Sunday: Closed

Contact us via email: helpdesk@alfredstate.edu or phone: (607) 587-4357.

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How do I access BannerWeb?

Answer: 
  1. In Banner Web click Continue, then click on: Enter Secure Area
  2. Login: Enter your Social Security Number - e.g., 999999999 - or your Alfred State College Student ID Number, and your login PIN.

First Time Users

The first time you login to Banner Web your user ID will be your 800 ID#. If you do not know this you can use your SS#. The PIN will be sent shortly after applying to the mailing address you provided on your Alfred State application.

After you enter your user ID and PIN, you will be asked to create a new login PIN (six characters, alpha, numeric digits, or a combination of both.) This screen will ask you to re-enter your initial PIN (which is randomly generated) and then enter your new six-character PIN, and to verify your new PIN. Click on Login.

Returning Users

Use the login PIN number you created the first time you used the system. If you have forgotten your PIN, enter your User ID (Social Security # or your 800 Student Number), and click on Forgot Pin. Your self-established hint question will appear. When you answer this question correctly, Banner Web will allow you to reset your PIN. Please remember your response to your hint question is case sensitive.

NOTE: WHEN CREATING YOUR NEW LOGIN PIN, BE SURE TO MAKE IT: 1) easy to remember, and 2) a six-character alpha-numeric PIN. The feature requiring you to submit a self-established hint question and answer will assist you if you forget your PIN in the future.

I don't see my question answered here. Who can I ask?

Answer: 

Contact the Help Desk to resolve any other account or password questions. Phone: (607) 587-4357. Email: helpdesk@alfredstate.edu. The Help Desk is located in the basement of the Hinkle Library.

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I have tried several times to log on with my network account, but am not successful. Now it says I need to contact my Network Administrator. Why?

Answer: 

After five failed attempts to log on using the same network account, the account becomes locked out. This policy ensures others do not try to guess or otherwise hack another user's account. After 15 minutes, your account will be unlocked and you can attempt to log in again.

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What is my Alfred State email account and password?

Answer: 

Your Alfred State email account and password are the same as your network account and password.

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Future Students: 

Are there any restrictions on what I use for a password?

Answer: 

Password security is an important part of Alfred State's security. Passwords are always case-sensitive, which means a lower-case "a" is different from an upper-case "A". The minimum password length is eight characters. Also, your password must contain at least two of the following: alphabetical, numeric, and symbol characters. When you change your password, you can not use the same password you used the previous six times. This is called the password history, and ensures users create new passwords more frequently instead of "bouncing" between a few different passwords.

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Can I let my relatives or friends use my account?

Answer: 

Your username and password are your responsibility and should not be shared with anyone else. By sharing your account with others, you violate several Computing Policies as well as the Student Conduct Code. Violations of these policies and codes can result in account revocation, disciplinary action, and even expulsion. If you believe someone else is using your account, please change your password immediately. If you would like to report the incident, please contact the Help Desk at (607) 587-4357 or helpdesk@alfredstate.edu.

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How long will my network account last at Alfred State College?

Answer: 

As long as you are at least a part-time student, faculty or staff member of Alfred State College in good standing your account will be active. Employees of Alfred State College will have their accounts removed at the end of the day of their last day of State service unless other arrangements are made. Account removal is permanent and includes all account related resources; including e-mail account and network drive space. It is highly recommended all employees back up their data on a regular basis. Accounts for students are removed annually in October.  Students, who are not enrolled at that point in time, will have their accounts removed.  Account removal is permanent and includes all account related resources. It is highly recommended all students back up their data on a regular basis.

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