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Frequently Asked Questions about Online Learning

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Our online courses are taught using the Blackboard Online Learning System. Learn more about Blackboard on our tutorials and training page.

The student user manual is available in the Tools menu shown in most Blackboard courses. Note that some of the features explained in the manual may not be used in all courses, or may not be available in our version of Blackboard. Extended documentation and tutorials are available on the Blackboard tutorial site.

Blackboard usually has no impact on the printing problem being encountered. Instead, the document construction or formatting is the issue. In many cases, document features don't coincide with the normal default parameters of certain printers. In order to print the document successfully, save the document locally (on the computer desktop, for example), then edit the features or formatting of the document (margins, page size, etc.) to be within the acceptable defaults of the printer. Then send the “new” document to the printer.

Note that opening the document from within Blackboard may not allow the proper editing to be recognized "down the line." It is best to simply save it to the computer, then work with it.

The Blackboard Resources page contains information for online learning and help for Blackboard.

The website for online learning is Blackboard.alfredstate.edu.  Notice there is no "www" in the web address. Enter your Alfred State username and password to login.

A recent computer with Windows or Mac Operating systems and a high speed Internet connection is required. This will enable students to use Blackboard’s features successfully. Cookies, Java, ActiveX, and pop-ups all need to be enabled in your Web browser. We have determined that wireless Internet connections are less reliable than hard-wired connections when using Blackboard and may cause problems during tests.

Typically, the latest versions of Google Chrome and Mozilla Firefox are certified to be fully compatible with Blackboard’s features. The Blackboard browser compatibility checker checks whether Blackboard Learn supports your browser and operating system.  Also. the website below contains information on which browsers are best suited for using Blackboard.


Software requirements vary from course to course, but typically include media players, Adobe Flash, Adobe Acrobat Reader, Microsoft Office or Microsoft Office file viewers. Many of these are free downloads available from their respective websites.

Students may experience problems working in Blackboard if they have any pop-up blockers, firewalls, antivirus, and browser toolbars enabled on their computer. Students may not be able to click on test links or may have problems submitting tests or discussion items when pop-up blockers are enabled. Students may experience browser “freeze-ups” or unexpected “kick-outs” when third-party toolbars such as Google or Yahoo are installed on the student’s computer.

We recommend you add our Alfred State Blackboard Web sites below to a list of “trusted sites” using the tools menu of your browser, and set the security level to a lower setting. This will automatically enable many features in Blackboard to work smoothly. Be sure only trusted sites are added to this list.

Contact the Alfred State Help Desk by phone 607-587-4357 or email helpdesk@alfredstate.edu and make sure you notify your professor.

See our User Support page for Help Desk hours of operation.

While course listings are added to your Blackboard list by automatic data transfer from our Banner system, you can hide unused courses so they don’t appear in your list on the My Institution page. Start by moving your mouse over the upper right corner of the My Courses box until the gear icon appears, then click on it.

screen shot from Blackboard how to remove a course

second screen, shot of Blackboard where you would go to remove a courseNext, uncheck the boxes beneath Course Name, Course ID, and Announcements of any courses you want to hide from your view. Then, click Submit at the top or bottom of the page.

Your courses are not really gone, just hidden from your list. You can reverse the process to make them reappear.

No. College credits are only given to courses designated as college credit courses. Noncredit courses are taught to further the student’s knowledge on a particular subject without giving college credits.

  • DO put yourself in a relaxed environment without distractions.
  • DO make sure you have a reliable computer and internet connection.
  • DO install the latest version of JAVA on your computer.
  • DO make sure your computer is configured properly (see the FAQ)
  • DO close all other programs running on your computer.
  • DO remove third-party toolbars like Google and Yahoo from your browser.
  • DO contact your professor and the Help Desk if you experience trouble (see User Support).
  • DON’T use a wireless internet connection when taking a test.
  • DON’T open other browser windows or applications while taking a test.
  • DON’T skip around in the test or close the test window by mistake.
  • DON’T use the browser “backward” and “forward” buttons or the “back space” key.
  • DON’T use the “enter” key to move to the next question or submit.
  • DON’T click the mouse multiple times to navigate or submit, only click ONCE.

Matriculated students apply to Alfred State through the admissions process and are accepted into a particular program. Non-matriculated students can take one or more courses through The Center for Community Education and Training without going through the admissions process.

CCET reserves the right to cancel any non-credit course. If we must cancel a course, you will be notified by phone or email. If you cancel your registration, refunds will be given only to those participants who notify CCET at least seven calendar days before the course is scheduled to start. Non-credit online courses are non-refundable.

Students should contact their academic adviser immediately via email and let them know that they wish to drop the course. Your email correspondence will serve as a record that you wish to drop the course. A refund for the course will be based on the liability schedule that you are given before you begin your course.

For credit bearing courses please contact the the Center for Online Learning at 607-587-3457 or email onlinelearning@alfredstate.edu.

For non-credit courses please contact the Center for Career Education and Training at 607-587-4015 or ccet@alfredstate.edu.

Yes, you will work closely with our transfer coordinator to ensure that all your previous college credits are reviewed and those that are appropriate are transferred in towards credits for your degree.  Fill out the request information form to begin the process. 

When you are accepted into the program you will work closely with an assigned faculty advisor who is one of the senior faculty members in the program to ensure that you are appropriately advised and that a recommended schedule is developed for you each semester. Classes are offered in a variety of lengths to allow for the creation of a flexible course schedule.

Yes, tutoring is available through STAR-NY. STAR-NY Tutoring offers online tutoring for students in the areas of Math & Physics, Chemistry & Biology, Nursing, Writing, Accounting & Economics, Computer Science, and Psychology.  Tutors are available Sunday - Thursday 7pm - midnight. Our Student Success Center is also available to help and can be reached at 607-587-4121.

Yes.  We have some students who take a full load of 4-5 classes per semester and others who choose to take only 1-2 classes each semester so they can also successfully work full time and spend time with their family.

Please file a ticket with the Help Desk at helpdesk@alfredstate.edu and notify your instructor.

Notify your professor immediately.  If you are unsure of what caused the issue file a ticket with the Help Desk at helpdesk@alfredstate.edu and notify your instructor.

We recommend that you work on essay questions offline using a word processor such as Microsoft Word or Notepad. Save the file to disk and then use the copy and paste feature to copy the information to the Blackboard essay text box. Saving work that you will be posting online is a good idea (especially if your response is a long one) just in case there is a problem, and you get logged out without submitting the information. Many students have composed long answers online and lost all information upon submission. Students should periodically click the “save answers” button at the top or bottom of the page every five or 10 minutes.

To be accepted into the program, you must have earned a technical or associate-level degree or have earned 60 credits towards an associate degree.  To begin the admissions process please submit the Request Information form

Depending upon how many classes you take per semester you can usually finish in 2-3 years.

Yes, in fact a number of our graduates in the past few years have gone on to complete their MBA’s at Clarkson University, St John Fisher, St Bonaventure, Niagara University, and Alfred University. We also have articulation agreements with a number of university graduate programs which help our graduates transition smoothly into graduate school.

Graduates hold a wide variety of professional positions including practicing court reporters for New York State, design team leaders for a major grocery store chain, a supply chain manager, and more.

Faculty who teach our core business classes possess years of real world experience as well as advanced training and degrees. Included are six faculty who have PhD’s or JD’s (law degrees) in their area of specialization and the remaining faculty all either possess MBA and or advanced Masters’ Degree in Strategic Planning, Technology Management program areas. All our faculty have worked in leadership positions in business and industry and some either own their own businesses or currently also serve in consulting capacities in business as well.

Some Internet connections may ‘time out’ your connection to the Internet if there is no activity coming from your machine - e.g., when you are composing an answer to an essay question or taking a test with many questions. This may cause Blackboard to freeze when you press "submit," or redirect you to the Bb login page, or you may get a blank screen rather than a score report and your answers are not recorded. Students should periodically click the “save answers” button at the top or bottom of the page every five or 10 minutes.

Because of security settings, you may encounter dialogs asking you to allow a blocked operation when you attempt to use certain features in Blackboard, such as online tests and when accessing uploaded files like Word documents or PowerPoints.

screen shot of Blackboard in Firefox

The yellow bar in the screen shot above alerts the user that an operation was blocked, and offers options to allow successful viewing. Websites at Alfred State, such as Blackboard, are deemed safe. This means you should allow the browser to override the blocked operation.

Depending on how your browser is configured, your experience may be different.

ActiveX is technology developed by Microsoft to add interactive features and applications to web pages. Because of ActiveX security issues, you may encounter dialogs asking you to activate it when you attempt to use certain features in Blackboard, such as online tests and typing into text boxes (i.e., fill in the blank questions). These dialogs are often shown in a yellow bar at the top or bottom of the screen.

Depending on how your browser is configured, your experience may be different. Firefox does not explicitly employ ActiveX control. Note that Internet Explorer allows you to add Blackboard to your list of trusted sites. Setting the security level to low for trusted sites will enable more automatic ActiveX control. Be sure only trusted sites are added to this list. Be sure to “uncheck” the box to allow non-https sites to be in the list.

Internet Explorer trusted site screen shot

Internet Explorer trusted site second screen shot

You can request an official and/or unofficial transcript at any time from our Records Office.